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Furnitubes

Help and FAQ’s

Welcome to the Furnitubes help centre

Products and Stock

Samples

Q. How do I order a sample?

A. Email us your requirements and we will get one sent out to you

Manufacturing

Q. Where are your products made?

A. Our manufacturing and distribution centres are located in Kent.


Delivery

Q. What are your delivery lead times?

A. Because we control the full process in house - from design to production and delivery - we’re usually able to turn round most orders in 8 weeks. However we do hold some stock items and these we can get to you in 2-3 days.

Q. Where do you ship to?

A. We deliver to all parts of Europe and worldwide.

Q. Do you offer help with offloading on heavy goods?

A. Yes, we can provide assistance with your delivery requirements, including offloading


Order query

Creating an account

Q. I’m new to Furnitubes, how do I create an account?

A. Email us sales@furnitubes and we will send you a credit account form

Getting a quote and ordering

Q.Can I order without creating an account?

A. Yes, on a proforma basis

Q. Can I order online?

A. Most of our items are made to order send us an email with your requirements and we will email a quote over to you

Returns

Q. I received the wrong product. What should I do?

A. Please contact production@furnitubes.com who will be happy to help

Warranty

Q. What length of warranty do I get when I purchase a product?

A. 1 year

Technical

Design Service

Q. Do you have CAD drawings or DWG files?

A. Yes, our design team can send either files to help make it easy for you to see your project come to life and confirm requirements.

Q. I have a scheme in mind. Can we meet in person to discuss?

A. Of course, we can visit you at your site or office to discuss your project requirements.

Materials and finishes

Stainless Steel

Q. What is the difference between grade 304 and grade 316 stainless steel?

A. Grade 316 features a higher content of chromium to provide greater resistance to salt-spray, making it more suitable for use in coastal areas and docks

Timber

Q. Is the timber used in products FSC certified?

A. Furnitubes is not directly registered with the Forestry Steward Council (FSC). Where certified timber is specified or offered the material will be purchased as such from our timber merchants, who will be the end named party in the chain of custody certification, which will be supplied if requested. The terminology that we may use for such material is ‘timber from a well-managed source’.

Cast Iron

Q. Are cast iron products supplied already painted?

A. As standard cast iron comes as primed but we can supply them painted in black if requested

Concrete

Q. Do you offer different finishes on your concrete products

A. All concrete seating ranges are available in a number of standard mixes, you can view the options here

Sustainability

Q. Are any of your products made from recycled materials?

A. We use 100% steel for most of our steel work. It’s cheaper and better for the environment.

Can’t find what you’re looking for? Get in touch.


Address: 3rd Floor, Meridian House, Royal Hill, Greenwich, London SE10 8RD

Telephone: +44 (0)20 8378 3200

Email: sales@furnitubes.com

© Copyright Furnitubes International Ltd, 2010-2016



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