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    Meet Karen, our Sales Development and Account Management Executive. While her title is formal, her approach is anything but; her door is always open for a chat, especially if you are bringing a cuppa.
    At Furnitubes, we view outdoor spaces as the public’s sitting room. Creating these places starts with a simple conversation, and Karen has quickly become the driving force behind these initial connections. She approaches every project as a partnership rather than a transaction, noting that if she hadn’t joined our company, she would likely have taken a very different path.
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    The power of conversation

    “If I could turn back time and choose a profession again, I think I would pursue some form of counselling,” she admits. “I have a natural curiosity about people and a genuine passion for listening and talking. I find others incredibly interesting, which makes connecting with people deeply rewarding for me.”

    This instinct to listen defines her work ethic. Karen focuses on maintaining the flow of conversation to support a project’s success, viewing her daily interactions as a chance to solve problems through contact.

    “My role gives me the perfect balance — I get to talk and listen all day,” she explains. “Building genuine relationships with clients is an important part of my approach—I aim to create trust and maintain open, positive communication throughout the process.”

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    Design through fresh eyes

    Since joining our team, the immersion in the world of street furniture has changed Karen’s perspective on the urban environment. She notes that prior to working here, she “hadn’t really paid much attention to how public spaces are designed or used”.

    “Now, I find myself noticing them all the time — even spotting older installations and thinking about how they could be improved,” she says. “I absolutely love spotting a Furnitubes product when I’m out and about… I always stop to take a photo and share it on our team WhatsApp group.”

    This enthusiasm recently led to a moment of unexpected connection in Brighton. While stopping to photograph some Bell bollards, Karen almost stopped the traffic.

    “A group of tourists from Spain, who spoke very little English, noticed what I was doing and started taking photos too!” she laughs. “I ended up using Google Translate to explain why I was so excited — it gave us all a good laugh!”

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    Culture in action

    Moments like these highlight the human side of the business, but for Karen, the principles go deeper. When asked what allows people to thrive here, she points to the culture.

    “At Furnitubes, strong internal relationships are the foundation of how we work,” she explains. “Trust and mutual support are essential — we rely on each other to collaborate effectively and achieve the best outcomes for our clients and our team.”

    She adds that this internal culture directly influences the quality of work delivered. “We always put our clients first, doing everything we can to deliver the best possible service and ensure their experience with us exceeds expectations.”

    Crucially, she feels this respect is reciprocal. “At Furnitubes, we truly feel valued as employees,” she says. “Our ideas and suggestions are always listened to and taken on board, which creates a supportive environment where everyone feels heard and appreciated.”

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    That spirit of collaboration and the willingness to embrace the moment, were on full display during the recent Furnifest.

    “We took part in role-play exercises, fact-finding activities, and even got hands-on in the warehouse assembling our products,” she recalls. “I laughed so much and really felt that the experience brought us closer together as a team.”

    Karen says the welcoming atmosphere is the main reason she’s already succeeding in her new role.

    “I can always rely on my team for inspiration and support when facing a challenge,” she says. “They’ve helped me overcome obstacles, build my confidence, and learn something new every day.”

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    Time well spent

    When she finally switches off, Karen’s focus returns to the people closest to her. “My family and friends are the most important part of my life,” she says. With a husband, and four boys aged between 18 and 22, she admits “there’s never a dull moment at home!”

    To recharge, she heads outdoors or enjoys a quiet moment. “I love walking my two Scotties, trying my hand at golf when the weather is nice, and relaxing with a good puzzle — it’s my way to unwind and recharge.”

    Karen is proof that while we might deal in timber and steel, it’s our people who truly make the place.