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Furnitubes' privacy and cookie policy

How our site works and how we use cookies

This privacy and cookie policy sets out how we, Furnitubes International Ltd, processes your personal data. We take the privacy of your personal data very seriously and all data captured is held in accordance with the requirements of the Data Protection Act 2018.

Furnitubes International Ltd, incorporated in England, is the data controller. If you have any requests about your personal data or queries about how we handle it, you can contact us by emailing Marketing@furnitubes.com or by post at Furnitubes, Unit 9.1.1, The Leather Market, Weston Street, London, SE1 3ER.

How we collect and use personal information

We collect this personal information from you, either directly (e.g. when you purchase products), or indirectly (e.g. when you browse our website or read our marketing emails).

We also personal information about you from other sources such as your search history (e.g. Google analytics), your social media platforms (e.g. LinkedIn) and data brokers (e.g. Barbour ABI, BALI, ProLandscaper).

The personal information we collect about you depends on the activities we carry on, and include:

  • Your name, surname, work address and contact details
  • Company bank detail
  • Information you give us by phone, email or post
  • Your account details such as username and login details

We use this personal information to:

  • Create and manage your account with us
  • Verify your identity and credit ratings
  • Process your order
  • Improve our website
  • Improve our communications
  • Improve our products and services

Our legal basis for processing your personal information

When we use your personal information we are required to have a legal basis for doing so. This includes

Legal obligation - Where your personal information is necessary to fulfil our obligations to you (not including contractual obligations.

Contract - Where your personal information is necessary to fulfil a contract we have with you, or because you have asked us to take specific steps to enter into a contract.

Legitimate interest - Where your personal information is necessary to grow our business, e.g. to send occasional marketing by post, email or telephone in order to keep you informed of new products and services and promote best practice in the street furniture and landscaping industry, for segmentation/profiling purposes in order to send relevant targeted communications (unless there is a good reason to protect your personal information that overrides our legitimate interest).

Consent - Where you have given us clear consent to process your information for a specific purpose. We will ensure consent in the form of an opt-in tick box or by asking you to submit an email address for a specific purpose (e.g. to register for an event, to open an account).

The personal information we collect, when and how we use it

For further details on when we collect personal information, what we collect and how we use, please read the following sections:

When information is collected Legal basis and how weuse your personal information
When you open an account with us

Legitimate interest

We ask for this to:

Crate and manage your account

Communicate wih you about your account. This includes notifying you about changes to our terms, segment and profile our customer base to send communications we think may benefit you or asking you to leave a review.

We keep this information until we close your account or you close your account with us.

When you place an order with us 

Legitimate interest

We ask for this information to process and deliver your order, including managing payment and collecting money owed to us. 

We keep this information until we close your account or you close your account with us.  
When you browse our website(s) or social media channels 

Legitimate interest

We use data analytics to capture information about products and information customers view on our website and social media channels, and to measure the effectiveness of our advertising.

When you engage with our email communications 

Legitimate interest

We use data analytics to capture information about products and information customers view on email marketing, to measure the effectiveness of our email communications. 

Who we share your personal information with

We routinely share personal information with:

  • Service providers acting as processors based in the EU who provide IT, CRM and system administration services
  • Our sister company and suppliers for the engineering and production of orders
  • Courier companies for the delivery of orders
  • Printers and mailing houses when we send customer communications

Market research companies who process data for statistical and analytical purposes

We will share personal information with law enforcement or other authorities if required by law

We will not share your personal information with any other third parties.


We would like to send you information about products and services, operational news such as service over bank holidays, company news and opinion/best practice pieces about street furniture and landscaping that may be of interest to you.

Where we have your consent or is in our legitimate interest to do so, we may do this by post, email or telephone.

We will only ask you whether you would like us to send marketing communications when you tick relevant boxes or insert your email address for specific purposes e.g. sign up to our newsletter, register for a CPD, register for an event and so on.

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

  • Contacting us at marketing@furnitubes.com
  • Using the Unsubscribe link in our emails
  • Writing to us at 3rd Floor Meridian House, Royal Hill, Greenwich, London SE10 8RD.

For more information on your rights in relation to Marketing, see ‘Your rights’ below.

Your rights

Under the General Data Protection Regulation you have a number of important rights, including rights to:

  • Access your personal information
  • Ask us to correct any mistakes in your information which we hold
  • Ask for the erasure of personal information concerning you in certain situations
  • Receive the personal information concerning you which you have provided to us, in a structured and machine-readable format
  • Object at any time to processing of personal information concerning you for direct marketing
  • Object in certain situations to our continued processing of your personal information,/li.
  • Restrict our processing of your personal information in certain circumstances

For further information on your right, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Website privacy and cookie policy

IP address lookup

We use third parties to provide information about visitors to our website. When you visit our website, we will record your IP address. This address will be matched against public and proprietary IP address databases to provide us with information about your visit. This information may identify the organisation to whom the IP address is registered but not individuals. In some limited cases i.e. single person companies, it may be possible to identify personal data from publicly available data.


We also obtain information about your usage of our website by using a cookie file which is stored on the hard drive of your computer or device. Cookies contain a small amount of information which allows a website to recognise you as a user. We use a number of cookies for analytical purposes, and these are described below. By using our website, having accepted our privacy and cookie policy, you consent to the use of cookies for these purposes. Cookies allow us to:

  • to estimate the number of visitors to our site and usage patterns
  • to store information about your preferences
  • to recognise when you return to the site

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. Blocking cookies, however, will have a negative impact on the useability of our websites. if you select this setting you may be unable to access parts of our website.

The following is a complete list of the cookies we use, with a brief description of their purpose:



Cookie name

Cookie type

Cookie function




This cookie is used by our content management system. The cookie assists with the backend function of the website and allows users to create product lists and send enquiries. This cookie does not collect information from the user’s computer or personally identify the user. The cookie erased after the user closes their browser.

Our website uses a number cookies for added functionality and analytical purposes – please see descriptions of their purpose below:


Cookie name

Cookie type

Cookie function

More Information

Google Analytics







These cookies are used to collect information about how visitors use our site. We use the information to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, how visitors have come to the site and which pages they visited.

Click here to view Google’s privacy policy






RIBA allows visitors to view and use NBS specifications of our products. RIBA uses cookies for this functionality to work and to make it easier for users to log on to and use the site during future visits. They also allow RIBA to monitor website traffic and to personalise website content.

Click here to view RIBA’s privacy policy

Share This








Share This is used on the website to allow users to share information via social media platforms. Share This uses cookies for this functionality to work and to compile statistics on usage.

Click here to view Share This’ privacy policy

Whoson live chat




For the live chat function on our website to work, a cookie is placed on your computer to identify your visit and so our live chat can provide you with the best service. This cookie is linked to identifiable information that we hold about your activity to this website.

Click here to view Whoson’s privacy policy


How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

In the UK, you have a right to complain to the Information Commissioner who may be contacted at https://ico.org.uk/concerns


How to contact us

If you have any questions about this privacy and cookie policy, or the information we hold about you, please get in touch by email to Marketing@furnitubes.com or write to us at Unit 9.1.1, The Leather Market, Weston Street, London, SE1 3ER.

Address: 3rd Floor, Meridian House, Royal Hill, Greenwich, London SE10 8RD

Telephone: +44 (0)20 8378 3200

Email: sales@furnitubes.com

© Copyright Furnitubes International Ltd, 2010-2016

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